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  • How do I prepare for the online appointment?
    We recommend that you complete these steps at least one day prior to your appointment: Download the video conferencing app on the device you will be using. Make sure your device is fully functional. Verify your account with us, such as, demographics and medical information. Verify your appointment timing and confirm the same. Fill in required forms and upload them with the required documents and electronic signature. Complete the payment using applicable payment options. Download our step-by-step instructions provided in the “download section”, which explains how all the features work. In the event any issue arises, you may contact us on the details provided in the “contact information”.
  • What equipment is required for online therapy sessions?
    Online therapy requires access to a smartphone, computer or any other electronic device with a camera, microphone, and speakers.
  • How does an online session help?
    Online therapy or tele-psychotherapy provides psychotherapeutic services via video, audio, text, chat, or email, which can be accessed from anywhere. It is a good option for people who have difficulty accessing such services due to health issues, schedule, location, and even for those who are not comfortable with face-to-face/in-person therapy or are new to therapy.
  • Are online sessions effective?
    Among the many benefits of online therapy, one can find this method beneficial especially during a pandemic such as the Covid-19. As technology has evolved and most services are available online, online sessions help to connect with a therapist at one’s own convenience. This can be availed as standalone treatment or alongside traditional sessions. Many popular therapeutic approaches are designed in such a manner that they remain effective even when offered as online therapy sessions. Studies indicate that in many situations online therapy is as effective and successful as the traditional method. However, this is not recommended in certain situations. For instance, people with severe emotional, psychotic or psychological issues such as, schizophrenia or those with suicidal tendencies. They require intensive care. It is also not recommended for people who cannot regularly attend their sessions due to poor connectivity and/or knowledge.
  • When do you need help?
    Psychological help provides support to those undergoing challenging situations in life and to those who have emotional difficulties, including trauma caused by past experiences. One may also need help when subjected to emotional abuse, or when one is experiencing stress or others kind of difficulties. Although some people seek professional help immediately, many others do not. However, most people benefit from therapeutic interventions.
  • How do I book an appointment for an online session?
    To start your healing journey, you can connect with our psychologists and counsellors online by taking an appointment. The process includes selecting a package offered, filling out the required details or forms which are forwarded to the concerned therapist, explaining the mental health problem, making payment, and scheduling an appointment as per the preferred date.
  • Can I avail of a trial consultation?
    No, we do not provide any trial sessions.
  • What should I expect during my first session?
    During the first session, your therapist will get to know you, your problems, build trust and understanding, and schedule future therapy sessions.
  • What treatments are offered?
    Psychological therapies may include, but are not limited to, Cognitive Behaviour Therapy (CBT), Interpersonal Psychotherapy (IPT) and Dialectical Behaviour Therapy (DBT). During CBT, the therapist helps clients to examine and work with their thoughts, feelings and behavioural patterns. IPT examines how a person’s relationships and interactions with other individuals can affect their own thoughts, feelings and behaviours. DBT is used to help individuals cope with borderline personality disorder (BPD). There are various other therapies that may be suitable for particular client’s needs.
  • Will I get the same psychologist every time?
    All the therapists working with us are well trained, qualified and experienced to provide you with the best possible support. All appointments given are based on the availability of the therapist. Therefore, we do not guarantee an appointment with the same therapist in the next session. However, you have the option of booking your appointment based on your preferred therapist’s schedule.
  • Can I talk to the therapist at any time I want? [In cases of emergencies?]
    You can book an appointment with a mental wellness expert or the same therapist based on their availability. In case of general emergencies, an attempt shall be made to respond as soon as possible but we do not guarantee a time frame). If it is a psychiatric emergency, you should contact a psychiatrist in person. For more details please email at __________ or call _______
  • How many sessions are required?
    The number of sessions and their frequency depend on your requirements and how you respond to therapy.
  • What is the duration of each session?
    Each session lasts 50 minutes on an average. However, the therapist may extend the session as per the requirement or in an extremely urgent situation, subject to additional charges.
  • How do I modify my appointment timing?
    You may do so under “My Account” section, by logging in with your account credentials and selecting your desired timing. Alternatively, contact us directly.
  • Can I take a session along with my partner and how much fee would be applicable?
    Usually, online therapy is for individuals. It is recommended that couples should either take two different sessions or meet in-person for therapy.
  • If I want to connect particularly with a female/male therapist, is it possible?
    We will do our best to assign you a therapist as per your request. However, in many scenarios we can’t make this happen due to availability in which case we expect your understanding and cooperation. However, we assure you that our therapists are trained to work with clients of all gender identities and sexual orientations.
  • How do I contact the therapist if I have a doubt regarding homework/assignments/prescription?
    You may contact us with any inquiry that you may have, with the details of the therapist. After verifying your details, we will get in touch with the therapist and provide you with the information sought by you. Please note, we do not provide prescriptions of any sort.
  • My reports are in my regional language. What needs to be done?
    We recommend getting your reports translated into English or Kannada language from a person specialised to do so.
  • How much does it cost?
    The cost per session ranges from Rs 1,500 to Rs 3,000, which may differ depending on the package you opt for.
  • What does the fee package cover?
    Our fee package helps you select a therapist of your choice easily, at the click of a button. The fee structure depends upon the experience level of the therapists and includes an option of paying for a set of sessions in advance. We recommend you to initially opt for one session and thereafter, decide on the type of package you want to avail.
  • How do I pay my bill?
    You can pay your bill through My Payment section. We accept payment in any of the mode mentioned below: Debit/Credit cards (Visa/RuPay/Master) UPI (Google Pay/Phone Pe) Net Banking Mobile wallets (Paytm)
  • Whom can I contact if I have any questions about my bill?
    If you have any questions about your bill, you may speak with our customer support by contacting on the details provided in the “Contact” section.
  • Can I avail the benefit of my Mediclaim?
    No, you are not entitled to claim the benefit of your Mediclaim.
  • What happens when the session does not take place?
    In the event, your session does not take place, you are entitled to a 100% refund.
  • Do I need to submit any additional documents or a proof of identification?
    Yes, a valid government ID card needs to be submitted while filling out the required form. However, we may request you to upload your medical records if we are required to liaise with medical practitioners at any time to improve your treatment outcomes.
  • Who can gain access to my personal data such as my medical documents?
    All the information that you share with us is secure and confidential. We respect your privacy and therefore, take all the necessary steps to safeguard your information which is shared only with the assigned professional. No other person has access to it.
  • Can I sign up to receive appointment reminders?
    Yes, you can sign up for receiving your online session appointment reminders via email or text message.
  • How do I opt out?
    For opting out of our services, you may directly contact us or send us an email as per the details provided in the “contact us” section.
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