Privacy Policy | Fiendish Therapy

This Privacy Policy is effective from 11th September, 2022.

Updated on 11th September, 2022.

Through this Privacy Policy, we wish to make you feel more secure while using our website and sharing your personal information with us in addition to making you aware of our policy as outlined below.

Fiendish Solutions Private Limited (“FSPL”, “we”, “us”, “our”) and its website __(fiendishtherapy.com)______________, respect your privacy and are committed to protecting it. We take all the necessary steps for safeguarding and securing your personal data and keeping it confidential. This Privacy Policy outlines the manner in which your data is collected, processed, used and stored by FSPL.

We may share your personal information with third parties, in limited circumstances, as outlined below under “sharing data with third parties”. You are kindly advised to read our Privacy Policy carefully and use it to make informed decisions. This Statement may change from time to time which may affect how we use your data, so we encourage you to check the Privacy Policy Statement periodically for any such update. The most recent update date will be mentioned at the bottom of this page.

This Privacy Policy does not apply to or by those who are not engaged, employed, managed, owned or controlled by us at FSPL including any data collected or usage of a third-party application or website or advertisement that may link to or be accessible from the website. We are not responsible for the data collection or usage by such websites or their privacy policies. Therefore we encourage you to review the privacy policies of each site you visit.

YOUR RIGHTS

We respect your privacy. If you would like us to delete the data we have collected about you, or would like to opt-out or unsubscribe from any promotional email or messages or any other electronic communication, you may contact us on _______________________.

You may also place a “Do not track” request. We do put reasonable efforts from our end to honour such a request. However, we do not guarantee that we will be able to process every type of request made. This is subject to the requirement of maintaining of data under the law and does not cover the data collected by a third party and governed by their own respective policies.

CONSENT

By creating an account on or continuing to use the services provided by us, you agree to our Privacy Policy in the manner provided in our Terms of Services as mentioned in this document. You also acknowledge that we may periodically modify, add or remove any content in this privacy policy based on our discretion, without prior notification.

PERSONAL INFORMATION WE COLLECT

We collect the details provided by you during registration and any other information we learn about you while you use our website, and may have automatic access to certain information obtained from cookies sent to your browser and stored on your computer hard drive, acting as data controllers within the scope of this Privacy Policy. One or more of the following information about you may be collected by us, including but not limited to:

Contact information and personal identifiers such as name, username, address, email address, contact details including telephone number, demographic profile such as age, gender, occupation, education, IP address, PIN code or any other online identification.

User Content: The content provided by you including any comment or review and your communication with us. This also includes identity verification information for customer service support and any other requests, such as, audio recordings of the communication with our customer support. Commercial information, such your preferences or opinion on the service rendered by our website.

Online activity information: Your interaction with our website including browsing and search history, digital advertisements and log file information, which includes, but may not be limited to, your browser type, domain server through which you access our services and the webpages you visit.

Payment information: Your method of payment and payment card information may be stored such as, payment card number, expiration date, delivery address and billing address, however this will exclude the information of the CVV of your debit or credit card. We access your messages only for the purpose of OTP verification sent for making a payment. We do not have access to any other device information. The payment gateway is secured and encrypted using (whether using any encryption key etc.-This can be made available by the payment gateways themselves)

We also monitor website use and customer traffic patterns and collect only relevant information, to improve and provide better service available on our website.

PURPOSE OF PROCESSING YOUR PERSONAL DATA

We process your data for securing and improving our services, enhancing web browsing experience, knowing the audience size, understanding your preferences and providing you with a personalised experience and for responding to any inquiry or request you make. The specific information is collected and retained, as outlined in this Policy which is not used for any other purpose.

HOW WE COLLECT YOUR PERSONAL DATA

We may receive or collect your personal data from various sources in the following ways:

Personal data provided by you: The information you may directly provide us with when you use our website, such as when you create an account or any information request we make when you contact uswith a complaint or otherwise.

Personal data collected via forms you fill: We may ask you to provide us with certain information at the time of use, of any part of our website, such as by requesting to fill out a form.

Cookies and automatic collection methods: We automatically collect information regarding website usage or the browsing patterns, the customer traffic, your IP address, information about your network or location, using common technologies, such as cookies, pixel tags, web beacons and the similar, when you interact with our website or customer support or open an email which we may send.Please refer to the section below for more information.

Affiliates: The service providers or third-party partners who work with us such as, advertising companies or analytics providers.

Other online interactions: We obtain your personal information from social media platforms, such as Facebook and Twitter only when you interact with us using these platforms or log in using the credentials thereof.

USE OF COOKIES, PIXEL TAGS AND TRACKING

We use cookies (a small piece of information) to store information on your computer hard drive and then access it to get certain information. Different providers may assist us with the research who will be bound by the terms and conditions. This helps us to gather statistical data such as the domain name, the last page visited, improving your navigation on this website, enabling us to serve better giving a personalise enhanced experience. You may disable cookies by changing the settings to refuse some or all cookies sent, depending on your browser. However, certain features of the website may become inaccessible or not function properly if you disable or refuse cookies. This included the Web Analytics used for the same purpose. Read the Cookie policy.

Pixel Tags

We may use pixel tags (also known as web bugs or clear GIFs) on our website that help to track visitors and gather valuable information such as the actions that customers take while browsing the website, the effectiveness of the features available, and advertisements which help understand the audience and customize browsing experience.

Tracking technologies used by affiliates or advertising partners

We may work in collaboration with service providers that use cookies and other tracking technologies, which collect anonymous information about you for remarketing, online behavioural tailored advertising and ad delivery, or for sharing the information collected with us to help us improve our service.

HOW WE USE YOUR PERSONAL INFORMATION

We may use or may have used the information we have about you for:

Providing and improving our services: To provide better valued services to you, such as processing payments and managing payment history, maintaining your account that you may have with us, and improve our business, including advertisements, website and other business functions.

Communication and Analytical purposes: To respond to your requests, inquiries or complaints and understand how you use our website, your preferences.

Marketing and Advertising: For a personalised-tailored advertising which may be via email or message or any other medium.

Legal compliance: For complying with the law requirement and regular standards of retaining information about its users, to detect, identify and prevent any loss or misuse, fraudulent, or illegal activity.

SHARING DATA WITH THIRD PARTIES

In general, we do not share your personal information with companies, organizations, or individuals outside of Fiendish Solutions Private Limited, except with our affiliates or associated business partners who strictly follow our instructions and keep the data confidential and in limited situations, as follows:

Disclosures with consent

We may ask you for your consent for sharing personal data with other third-party which has not been covered in this Privacy Policy.

Affiliates

We share your personal data within the company. In the event of a merger, acquisition, joint ventures, dissolution, liquidation, restructuring, business collaboration or any other business transaction, we have the right to disclose or transfer your personal data.

Service providers

We share your personal data with the service providers who have access to such information only to perform specific functions and are not authorized to use it for any other purpose. They are required to maintain the same level of security. Amongst other things, service providers help us “target ads”, distribute emails, offer customer service, maintain our website and provide technological solutions, conduct surveys, process payments.

We reserve the right to use, transfer and share anonymous data about users, which does not include any personal data, for developing our business, such as for analysing the customer statistical data.

Social Media Platforms

We work with third parties such as Twitter, Facebook, Instagram, and Pinterest that provide for account login or other functionalities, or our website may contain hyperlinks to such sites including their advertisements. This is done for your convenience or to engage the audience. Our Privacy Policy does not apply to such unaffiliated sites and does not imply an endorsement by us. Usage of such features will bind the user to their respective Privacy Policy. If you do not want your data to be accessed or shared by these third parties, you must avoid using any of these features.

Online third-party companies

We may share information with third-party companies for marketing, advertising and any other purposes. This helps us to create customised targeted advertisements to attract more users.

Mandatory disclosures

We may disclose your personal data on your request to a third party or to the extent required by law, to comply with a court order or any legal investigation. We are not responsible for how your data will be maintained and the privacy thereof.

HOW WE SECURE YOUR INFORMATION

We take reasonable measures to protect personal data from misuse, loss, unauthorized access alteration or unlawful destruction or whatsoever, arising due to the usage of the website or in connection with the website due to any error, system failure and the like.

Although we are fully dedicated to protecting of your personal data and have necessary security tools, we assume no liability or responsibility for any unauthorized third party access or transmission or other causes beyond our control. No method of electronic transmission or storage, is fully secure. We encourage you keep your username and password confidential and not to share with anyone, however, when you have any reason to believe that your username or password has been compromised, please contact us, the contact information has been provided at the bottom of this page. We also have the right to take necessary steps, without any prior notice, when we believe that you have violated our Terms of Service and Privacy Policy.

CHILDREN PRIVACY

Our website is not directed at, or intended for use by, children under the age of 18. We do not knowingly collect or process the personal data of children in our website. If you believe your child may have provided us with their personal data, you may contact us using the information in the Contact Information section of this Privacy Policy for the deletion of such data.

DATA RETENTION

We retain your personal data for as long as is necessary for the purpose for which we collected such data and thereafter, delete the same within a period of six months. This includes the legal requirement of maintaining the data or any other accounting or such requirements.

CORRECTION OF DATA

You must provide us with correct information about yourself and request us for amendment of any changes that may have taken place, for instance, change of name or address. In the event, we discover that any information previously provided is incomplete, we may request for an update.

ADDITIONAL DISCLOSURE

We reserve the right to remove your personal data for any reason from our website or to request access to, and modification of such data, with your consent.

UPDATES TO THE PRIVACY POLICY

We reserve the right, at our own discretion, to change, modify, add or remove portions of this Privacy Policy at any point of given time without prior notice to you. Only in the event of a material/significant change, we will provide a notification through an email associated with your account or post a notice on our website. Your continued use of the website will constitute your consent to the terms of the updated Policy. We encourage you to review this page periodically in order to be up to date on the most recent version. This Privacy Policy is effective as of the date mentioned at the bottom of the page which remains in effect until a new policy supersedes it and becomes effective.

To the extent the Privacy Policy is in conflict with any other terms, policy, rules or codes of conduct, the terms contained in these Terms of Service and in the present Privacy Policy shall govern.

If at any point you do not agree to any portion of the recent version of our Terms of Service, the Privacy Policy, or any other rules, you must immediately stop using our service.

DISPUTE RESOLUTION

Where a privacy dispute or complaint cannot be resolved through our in-house dispute resolution procedure, we grant you the right to require that we enter into binding arbitration with you pursuant to the dispute procedure. No amendment to the Privacy Policy shall apply to any dispute of which we had actual notice before the date of the amendment.

CONTACT US/ INFORMATION

If you have questions or concerns regarding this Privacy Policy Statement, email us at ……….. or contact us by phone number …………, or by writing to us at:

64, CK Palya Road, Hommadevanahalli

Bangalore – 560083

If you are submitting a request on behalf of any other person, you must provide proof that you have been authorized by the said individual, to act on his or her behalf. We have the authority to deny a request from an authorized agent, if the proof of such validation has not been provided.